Shipping Policy

Last updated: 6 August 2026

Seller

Orders are sold and dispatched by SIA AKAL, registration number 40203537407, Gotfrīda iela 9, Krogsils, Ķekavas pagasts, Ķekavas novads, LV-2111, Latvia. Shipping questions can be sent to support@hostshield.store.

Shipping costs

• European Union: EUR 4.90; free for product orders over EUR 50.
• Rest of Europe: EUR 6.90.
• United States and rest of world: EUR 8.90.

The checkout calculates the shipping charge from the delivery country. If a destination is unavailable at checkout, contact us before placing an order. Any exceptional carrier surcharge will be disclosed and agreed before dispatch, not added after payment without your approval.

Estimated delivery times

• European Union: usually 4-7 days from dispatch.
• Outside the European Union: usually around 10-14 days.
• Distant destinations can take approximately 20-35 days.

Delivery times are estimates rather than guarantees. Weekends, public holidays, customs clearance, local carrier conditions, severe weather, and events outside our reasonable control can cause delays. We will provide dispatch or tracking information where the selected service makes it available.

Order processing and addresses

Orders are prepared after payment is confirmed. Please check the name, delivery address, postal code, country, email, and telephone number before payment. Contact us promptly if an address is incorrect. We cannot promise an address can be changed after an order has entered dispatch, and additional delivery costs caused by an incorrect address may be charged where permitted by law.

Customs, duties, and taxes

Deliveries within the European Union do not normally require import clearance. For other destinations, the recipient may be responsible for import VAT, customs duties, handling fees, or local taxes charged by the destination country. These charges are not included in the HostShield shipping price unless checkout expressly states otherwise.

Delayed, lost, or damaged parcels

If a parcel is substantially late, arrives damaged, or appears lost, email support@hostshield.store with the order number and relevant photos where applicable. We will review tracking information and work with the carrier. Your mandatory rights for non-delivery, damaged goods, and faulty products are not affected by this policy.

Returns

Do not return an item to the registered office without first contacting us for return instructions. Withdrawal, return shipping, faulty items, and refunds are covered in the Refund & Returns Policy.